Trust: Breach and Repair
Trust: Breach and Repair The Nature of Trust Three elements contribute to the level of trust one has for another: The individual’s chronic disposition towards trusting others; Situational parameters; and The history of their relationship. Two general categories of trust exist: Calculus-based trust : Grounded in the fear of punishment for violating trust and in the rewards to be derived from preserving it. Identification-based trust : Based on the identification with the other person’s desires, goals, and intentions. It exists because the parties can effectively understand and appreciate one another’s wants. Rebuilding Trust : Re-establishing trust, once breached, is very difficult. “In conflict, trust is broken, cruel words are spoken, friendships dissolve, love turns to hate, and hate into revenge.” “Trust is rebuilt not by focusing on what the other person did or did not do, but on improving one’s own behaviors, increasing one’s trustwort